Terms of service
Nela is a brand operated by Nela Bags. These Terms of Service govern access to and use of nelabags.com and everything you buy through it. By browsing the site or placing an order you agree to be bound by them, so it is worth a read.
Our store runs on Shopify Inc., which provides the technical platform behind the checkout and the site itself.
Who we are
Nela
Email: hello@nelabags.com
Section 1 — Online store conditions
By agreeing to these Terms you confirm that you are of legal age in the state or country where you live, or that you have the consent of a parent or guardian. You may not use our products for any illegal purpose, and you may not breach any law in your jurisdiction while using this site, including copyright law.
You may not transmit any worm, virus, or code of a destructive nature. A breach of any of these conditions ends your right to use our services immediately.
Browsing does not require an account. Placing an order does require you to provide accurate contact and delivery details.
Section 2 — General conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmission over various networks and adaptation to technical requirements. Payment card information is always encrypted in transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service, use of the service, or access to the service without our express written permission.
The headings in this agreement are there for convenience and do not limit or affect these Terms.
Section 3 — Accuracy and timeliness of information
We are not responsible if information made available on this site is not accurate, complete, or current. The material here is provided for general information and should not be relied on as the sole basis for making decisions.
This site may contain historical information, which by its nature is not current and is provided for reference only. We may change the contents of this site at any time, but we are under no obligation to update it. You agree that it is your responsibility to monitor changes to the site.
Section 4 — Changes to products and prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or the service itself, at any time and without notice. We are not liable to you or to any third party for any modification, price change, suspension, or discontinuance.
Where a promotional price is shown alongside a higher reference price, the reference price is a price at which the item has genuinely been offered by us.
Section 5 — Products and services
Certain products may be available exclusively online and in limited quantities, subject to our Return and Refund Policy.
We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your screen displays a color accurately, and leather in particular varies naturally from hide to hide. Small differences in grain and tone between one bag and the next are a property of the material, not a defect.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit the quantities of any products we offer. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. Any offer for any product is void where prohibited.
We do not warrant that the quality of any product you purchase will meet your expectations, or that any errors in the service will be corrected. Where a product is faulty, your rights under our Return and Refund Policy and under applicable consumer law are unaffected.
Section 6 — Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, or orders that use the same billing or shipping address.
If we change or cancel an order, we will attempt to notify you using the email address or telephone number given at the time it was placed.
You agree to provide current, complete, and accurate purchase and account information, and to update it promptly so that we can complete your order and contact you as needed.
Section 7 — Optional tools
We may give you access to third-party tools over which we neither monitor nor have any control. You acknowledge that such tools are provided "as is" and "as available", without warranties of any kind. We have no liability arising from your use of optional third-party tools.
Any use of optional tools offered through the site is entirely at your own risk, and you should read the relevant third party's terms before using them.
Section 8 — Third-party links
Certain content and products available through our service may include material from third parties. Third-party links on this site may direct you to sites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant or assume liability for any third-party materials or websites.
Complaints, claims, or questions about third-party products should be directed to that third party.
Section 9 — User comments and submissions
If you send us creative ideas, suggestions, proposals, or other material, whether at our request or unsolicited, you agree that we may use, edit, copy, publish, and distribute it in any medium without restriction and without obligation to compensate you. We are under no obligation to maintain any comments in confidence.
You agree that your comments will not violate the rights of any third party, and will not contain unlawful, abusive, obscene, or defamatory material. You may not use a false email address or otherwise mislead us as to the origin of any comments. You are solely responsible for anything you submit.
Section 10 — Personal information
Your submission of personal information through the store is governed by our Privacy Policy, which forms part of these Terms.
Section 11 — Errors, inaccuracies, and omissions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders, at any time and without prior notice, including after you have submitted your order. Where an order is cancelled for this reason, you are refunded in full.
We undertake no obligation to update or clarify information in the service except as required by law.
Section 12 — Prohibited uses
In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules, or laws; to infringe upon our intellectual property rights or those of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the service.
We reserve the right to terminate your use of the service for violating any of these prohibited uses.
Section 13 — Disclaimer of warranties and limitation of liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free, and we do not warrant that the results obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods or cancel it at any time, without notice to you.
Except where expressly stated by us, the service and all products delivered to you through it are provided "as is" and "as available" for your use, without any representation, warranty, or condition of any kind, express or implied.
In no case shall [LEGAL ENTITY NAME], its directors, officers, employees, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the service or of any product procured through it.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential damages, in such jurisdictions our liability is limited to the maximum extent permitted by law.
Section 14 — Indemnification
You agree to indemnify, defend, and hold harmless [LEGAL ENTITY NAME] and its affiliates, officers, employees, and suppliers from any claim or demand, including reasonable legal fees, made by any third party due to your breach of these Terms or the documents they incorporate, or your violation of any law or the rights of a third party.
Section 15 — Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is severable and does not affect the validity and enforceability of the remaining provisions.
Section 16 — Termination
The obligations and liabilities incurred by both parties before the termination date survive the termination of this agreement.
These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our services, or by ceasing to use the site. If in our sole judgement you fail to comply with any term, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
Section 17 — Entire agreement
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of it. These Terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, constitute the entire agreement between you and us and supersede any prior agreements or communications.
Any ambiguity in the interpretation of these Terms will not be construed against the drafting party.
Section 18 — Governing law
These Terms and any separate agreements by which we provide you services are governed by and construed in accordance with the laws of [STATE / COUNTRY], and any dispute will be subject to the exclusive jurisdiction of the courts of [STATE / COUNTRY]. This does not remove any protection you have under the mandatory consumer law of the country where you live.
Section 19 — Changes to these Terms
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of them by posting a revised version here. It is your responsibility to check this page periodically. Continued use of the site after any change constitutes acceptance of it.
Section 20 — Contact
Questions about these Terms should be sent to hello@nelabags.com. A person reads them and a person answers.